Implementation, Training and Service

All training is provided at an on-site/ classroom location within the School District. Material is provided to the customer outlining training preparation procedures and material is provided at time training is done.

On-going training is provided after the initial training, at the customer's request. Some customers feel that additional training is not needed.

One-year on-site warranty, 2 year parts & labor FOB Salt Lake City for hardware.

Software maintenance and support is available for a fee on an annual basis. Support services are a permanent on-going part of the Value Added Software, Inc. A 1-800 number is provided to all users for reporting of system problems. Value Added Software, Inc. utilizes a system that provides the capability to identify and prioritize emergency calls. Utilized is a call tracking system that allows us to manage and track detail on all calls to insure the quickest turn around possible. Calls are addressed until complete resolution.

The automated customer support phone line is available 24 hours per day, seven days per week. Responses from customer support is available from 8:00 A.M. to 5:00 P.M. Monday through Friday mountain standard time.